Support

What To Include

For faster support, include your device model, iOS version, Home Arc app version, and a short description of what happened. Do not send passwords, authentication tokens, private Apple credentials, sensitive floor plans, or personal information unless support specifically asks for it.

Troubleshooting

• Close and reopen Home Arc, then try the action again.
• Check that your device has enough available storage for imports and exports.
• For camera or photo imports, confirm Camera and Photos permissions in iOS Settings.
• If an import or export fails, try a smaller image or PDF, then repeat the import or share action.

Local Projects

Home Arc does not currently sync project content to Home Arc servers, so local project content is not recoverable from Home Arc's servers. Keep your own exports or backups of project images you need to preserve.

Account Deletion

If you use optional email/password or Apple sign-in, you can delete your account inside Home Arc from the Account screen. Account deletion permanently deletes your account and sign-in information. Your local projects remain on your device unless you delete them or remove the app's local data.

Privacy

Read the Home Arc Privacy Policy for details about local project storage, optional account authentication, and external sharing.